Table of contents

August 2015

WELCOME2
NEW ADD-ON PACK AVAILABLE3
NEW POINT OF SALE4
HOW STORES GET FETCH TV SUPPORT5
MOVIE STORE: EARLY ACCESS6
WHAT’S ON7

WELCOME

Welcome to the August edition of What’s What. We have some exciting news this month with 3 new add-on channel packs now available for Fetch TV retail customers. They have the choice to add beIN Sports, CBeebies and Horse and Country TV.

You should also see some Fetch TV outdoor advertising this month. We have 1000 buses that will be travelling throughout Sydney, Melbourne, Brisbane and Perth promoting the 5 key features of Fetch TV (PVR, Movies, TV Store, Channels, Netflix).

NEW ADD-ON PACK AVAILABLE

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+ $7.95 p/m

Horse lovers now have the opportunity to add premium channel called Horse & Country TV. H&C TV is an international oriented sports and active lifestyle channel for people interested in horses, equestrian sports, and country living.

Customers who have the Entertainment Pack can add H&C TV with no lock in contract. Customers who don’t have the Entertainment Pack will need to add the Entertainment Pack before they can add H&C TV.

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+ $2 p/m

CBeebies is BBC TV for kids. It’s great for 2-6 year olds and provides an inspiring, learning-through-play experience for young children. It opens their minds to bright ideas, to discovering and understanding more about themselves and the world around them. The hero programs include Sarah and Duck, Charlie and Lola and In the Night Garden.

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+ $14.95 p/m

Get beIN SPORTS on Fetch TV. Be it the English Championship, League 1 & League 2, the Italian Series A, German Bundesliga, Capital One Cup, Scottish Football, UEFA Europa League, England Internationals, African Cup of Nations Qualifiers, RBS Six Nations, European Champions Cup or the European Challenge Cup, beIN Sports has it covered.

If customers are subscribed to the Entertainment Pack they can add beIN Sports with no lock-in contract. For those customers who don’t subscribe to the Entertainment Pack will need to add it before they can subscribe to beIN Sports.

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NEW POINT OF SALE

We have a new Point of Sale (POS) item to help enhance the Fetch TV presence in all stores. It’s referred to as “win the table” and has been designed in a way to ensure we can tell a positive store in the PVR section of all stores. This new POS won’t replace the kiosks or make it any less relevant, it’s there to help support the Fetch TV story either in the PVR section of the store or next to the best selling TV.

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We’re hoping this will increase sales even more, but keen to hear your feedback – email us at harveynorman@fetchtv.com.au If you would like one of these units in your store, contact Matt Pearce (mpearce@fetchtv.com.au).

 

 

 

 

HOW STORES GET FETCH TV SUPPORT

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Visit the Fetch TV FAQ page – fetchtv.com.au/FAQ

The first and most immediate way to get support from Fetch TV is by consulting the detailed FAQs on our website. These FAQs can be used by customers and your store to work through many of the most common questions in relation to Fetch TV.

 

 

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Local store representative

Queries on the following areas should be directed to your local State Representative:

a) In-field store training

b) Merchandising, brochures

c) Kiosk maintenance

 d) Stock enquiries

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Dealer Support

a) Customer returns Fetch TV to store without an RA (Return Authorisation ) Code

b) Need to check activation status of Fetch TV box (where you’re attempting resale where Fetch TV is returned un-opened)

c) What’s the activation code for my stores Kiosk Fetch TV PVR?

Please ensure the following details are

supplied with each query to Dealer Support:

– Serial number (15 digits starting with 8714

on the bottom of the Set Top Box)

– Description of the problem

– Customer Name

– Store name and location

– Staff contact details

Contact: Fetch TV Dealer Support

Number: 1300 338 787

Hours of Operation: Monday – Friday 9am – 12:30pm & 1:30 – 5pm AEDT / AEST

E-Mail: dealerescalations@support.fetchtv.com.au

Note: this phone number & email address are not to be provided to customers under any circumstances – this is for use by DERNI stores (HN, JM, Domayne) ONLY.

MOVIE STORE: EARLY ACCESS

The Movie Store is proving to be very popular with our customers. To make it even better some movies are available to buy in an early access window before they are available to rent. This means we will be one of the first platforms where you will be able to buy the movie. With big titles coming up over the coming months, it’s a great feature to talk about. Mad Max: Fury Road is the first of many with a 3 week early access window, starting on the 12th of August, Followed by Jurassic World, Minions, Magic Mike and more in the coming months.

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WHAT’S ON

ENTERTAINMENT CHANNELS

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MOVIE RENTALS

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MOVIE SPECIALS – $2.95 MOVIES

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MOVIE BOX – 30 FREE PRE-SELECTED MOVIES

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NETFLIX

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TV STORE

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